Shipping & Returns

Confirmation: Deliveries will be conducted after orders are processed and payment is confirmed.

Customers will receive an email notification that will state their order confirmation along with an estimated delivery time frame and delivery tracking number.

Duration: Allow for 1-3 working days for order processing. Delivery time will differ depending on the appointed location for that order.

Location: Deliveries are limited to areas that are within the range of the appointed expeditionary service.

The expeditionary service that Expat. Roasters uses are:
(a) JNE (for Indonesia)
(b) Grab / Go-send instant & same day for Bali area
(c) Australian Post (for Australia)
(d) Shippit (for Australia)
(e) DHL (for international)

Fee: The cost of delivery is dependent on the location appointed for that order which is to be handled by the customer except in the case of an exchange/returns request that meets the conditions stated under subclause 3.6.1. on our page terms and conditions

In the case where deliveries do not arrive within the estimated timeframe given to the customer, do reach out to Expat. Roasters via Email/WhatsApp for assistance.

International Shipping: for international customers - as the recipient, you are liable to pay for all import duty charges, customs and local sales taxes levied by the country you are shipping into.